General questions

General questions about Poncho Club.

Poncho Club is an online store specializing exclusively in the sale of ponchos. Our goal is to become the leading online retailer of ponchos by offering a wide range of products to suit all tastes and needs.

We offer ponchos for men, women and children, as well as specific models such as surf ponchos, bath ponchos, fleece ponchos, and many others.

Yes, our ponchos are designed to adapt to different seasons to offer you comfort and style all year round.

We favour materials like nylon and polyester to guarantee the quality and durability of our ponchos.

Our ponchos are manufactured in Europe and Asia, with rigorous quality control at every stage of production.

Orders and payment

Questions regarding payment methods and orders.

We accept payments by Visa, Mastercard, Apple Pay, and soon PayPal for added flexibility.

Yes, all payments are 100% secure via Shopify Payments, guaranteeing a reliable and protected transaction.

You have up to 24 hours after your order has been validated to cancel or modify it.

You can apply your promo code directly during the payment phase, before finalizing your order.

Yes, you will receive a confirmation email as soon as your order is validated.

Once your order has been shipped, you will receive a tracking link to check the delivery progress.

Currently, we only deliver to France, Belgium and Switzerland.

Delivery, returns and exchanges

Questions regarding delivery, returns, and exchanges

To initiate a return, please fill out the form available in our General Terms and Conditions of Sale (GTC).

You have up to 14 days after receiving your order to make a return.

Return shipping costs are the responsibility of the customer.

The refund is issued immediately after receipt and verification of the returned product.

In case of a defective or incorrect item, please contact our support at the following address: maxmattcoorp@gmail.com.